FAQ’s

How does it work?

We use the best in season flowers for your order in your chosen color palette. We make each arrangement fresh to order in our home studio in Castro Valley.

Need help or have a question?

Ordering flowers can feel overwhelming. We are here to help. Don’t hesitate to send us an email if you have questions or need assistance.

How to ensure an arrangement stays fresh?

Make sure container is clean with clean water. Make sure no leaves sit below the waterline. Change the water every 1-2 days or sooner if the water appears cloudy or has an unpleasant smell. Don’t place flowers in direct sunlight or near heat sources or drafty areas.

What is your substitution policy?

Substitutions of flowers or greenery may be necessary due to the availability of certain flowers, greenery or color. We will maintain the look, theme, color of the arrangement by using flowers of equal value.

What is your return policy?

If you are not 100% satisfied with your flower order, email gracedeguzmanfloral@gmail.com within 48 hours and we’ll be happy to work with you on next steps.